Support Agreements
Organisations are faced with increasing competitive pressure and a technology landscape that is rapidly evolving. It is difficult to skill up and minimise business risk internally. A significant portion of technology systems are becoming utility services that should simply be consumed as it is demanded. Organisations need a way to empower staff to focus on producing business value and efficiency without the distraction of managing and supporting non-core services.
Assisting you to deliver accountable, reliable and predictable IT services to your staff, Thomas Duryea Consulting Managed Services is the flexible extension of your operation when the cost of internal resources is too high, or you don’t have the experience or skills – or simply you don’t have the time.
Our Services
The Thomas Duryea Consulting service catalog provides a simple way to ensure technology services delivery is accountable and reliable. They are broken up in four definitive offerings.
- Minder Outsource – A full Managed Service on all, or part of your infrastructure, providing you with unlimited remote and onsite support at a fixed monthly rate. Full accountability with no surprises.
- Minder Strategic – Positioned to provide organisations with a managed service around a specific technology such as VMware, Storage, Exchange, Data Protection. Provides piece of mind knowledge that you have the best engineers working on each part of your Network.
- Minder Hybrid – Flexible Site visits plus a fixed number of hours per month to use for support services. Site visits can be used for Monthly Health Checks or to simply have TD execute tasks you have prioritised. Ensures all critical systems are regularly maintained and serviced with a structured framework.
- Minder Prepaid – Pre committed “just in case ad hoc service hours”. Has no SLA or Resolution Commitments. Relieves you from the need to raise a PO or approve urgent service work.
