Unified Communications
In this age of always-connected users it can be difficult to effectively manage day-to-day communications between internal customers, partners and fellow employees. Thomas Duryea Consulting has worked with Microsoft to ensure that users can be productive from anywhere. Thomas Duryea Consulting utilises Microsoft Lync to help provide a Unified Communications stack to your users;
- Improve productivity – Rich presence information helps employees find each other and choose the most effective way to communicate at a given time. Instead of emailing documents back and forth for approval, workers can rely on real-time collaboration through enhanced conferencing with desktop, application, and virtual whiteboard sharing—or contact a collaborator from within Microsoft Office or other applications. The unified Microsoft Lync client provides access to enterprise voice, enterprise messaging, and conferencing from one simplified interface.
- Support the mobile workforce – Mobile workers get access to rich Unified Communications tools from practically anywhere with an Internet connection, no VPN needed. Rich presence in Microsoft Lync Server 2010 has been updated with mobile location information, making on-the-go workers easier to find and contact. A single user experience across PC, phone, mobile phone, and browser gives workers more ways to stay in touch.
- Gain operational efficiencies – By integrating Unified Communications and rich presence into business workflows, latency and delays can be reduced or eliminated. For geographically dispersed teams, group chat can enable efficient, topic-specific, multi-party discussions that persist over time.
- Be more responsive to customers, partners, and employees – Enhanced productivity through Microsoft Lync, by allowing staff to easily see who is available to assist customers and partners along with the ability to collaborate inside any Microsoft Productivity application (Word, Excel & PowerPoint) and a rich presence information in both help ensure that opportunities are routed to the right person at the right time.
